YOUR CONTRACT WITH CAR-RENTAL.MA

Please read these booking conditions carefully as, together with the actual Terms of your confirmed car rental provider, they form the basis of your contract with Car-Rental.ma, registered office address at 266 Route de Sidi Abdelkarim, Jnane Colomb II, Safi, Maroc ("Car-Rental.ma" or " we" or " us ").

We arrange car rental for our customers (" you "). with independent car rental suppliers (or "partners"), so when you make a booking with us, either via our website, our reservations department or through your travel agent, you enter into a contract with Car-Rental.ma in relation to the arrangement of your car hire. We arrange car hire as a single component (with certain car insurances and extras provided by the supplier included as part of the total price) and not as part of a package.

When you collect your car, you will also be required to enter into a contract with the individual car rental supplier which contains your responsibilities in relation to the rental vehicle. You should satisfy yourself that you understand and agree to those terms and conditions before you accept your car, as you will be legally bound to the supplier under that contract. *A copy of the standard Rental Agreement used by the supplier in Morocco will be accessible to you on our website before you make your booking.

OUR PRICES

Our car rental prices are correct at the time of publishing on our website. Prices shown are per car, rental period and duration. We reserve the right to alter any of our advertised prices at any time before your contract is confirmed. You will be advised of the current rental price together with the cost of each optional extra that you choose, before your contract is confirmed. (Note that where seasonal rates apply, the rate displayed on our website will be the rate applicable on the date of pick-up, even if the period of hire extends into another season). 

The prices displayed on our portal are the real and final prices to be payed to the supplier, including airport surcharges, extras, basic insurences and eventually extra insurences as displayed and checked on your booking request. The prices also include, without all special request items (such as roof racks and child/baby seats), any additional drivers and/or young driver surcharges, and any local charges for delivery and collection out of hours or one way airport fees;

MAKING A BOOKING AND PAYMENT

Bookings may be made online or by calling our Reservations department on +212.537.534.531 or through your travel agent. You may be asked to pay a deposit after your booking is validated by the supplier. 

Your booking is confirmed and a contract between us exists when we issue our confirmation invoice, provided that you have made the booking payment due to us or supplier. Please check your invoice carefully and report any incorrect or incomplete information to us immediately.You must ensure:

•  That the lead driver name is the same as shown on your driving licence 
•  That the age is correct at time of vehicle pick up. 

Payments can be made by debit card, credit card, paypal or cash on arrival depending on each supplier. There is no extra-fee added for online payment.

YOUR RESPONSIBILITY FOR YOUR BOOKING

 Authority 

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required, and for receiving the confirmation and keeping your party informed.

 Eligibility 

You must advise us of your age and the ages of any additional drivers when making your booking. Minimum and maximum age limits vary according to the terms of the local car rental supplier. Usually drivers must be 21 years or over with at least 12 months minimum driving experience. Please check supplier-specific age limits and surcharges when booking.
Drivers must hold and produce on the collection of their rental car an original full and clean driving licence from their country of residence for at least one year (some car rental companies may require up to 3 years depending on the vehicle type). No photocopies or fax copies are accepted. In some cases an international driving permit may be required. Drivers holding a photocard British driving licence must also present the paper endorsement sheet that was issued with the licence. You must inform our reservations agent of any endorsements on the drivers licence, as we may not be able to take your booking. A car rental supplier may refuse to rent a car to a person with endorsements on their licence or who, in their opinion, is unfit to drive or does not meet eligibility requirements. No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.

INSURANCE

When you arrange your car rental with Car-Rental.ma, the car rental supplier might include collision damage waiver, third party insurance cover and theft protection insurance cover as part of the car rental price. Note that most car rental suppliers require a deposit to be paid by credit card or cash on collection of your rental car to cover your liability for any excess due on your collision damage waiver. This deposit ("Franchise") si displayed under each car. You may wish to take the additional insurance to partially or totally cover any excess that may be due in the event of damage to or theft of your rental car. This option can be available with some suppliers and is displayed on our website, and included in the total reservation price if you choose it.

Your car rental contract does not include any insurance to cover personal injury or accident to you and we strongly recommend that you purchase additional insurance to cover this, as well as the cost of cancelling your car rental contract and any repatriation that you need. If you are hiring your car as part of a holiday abroad, your travel insurance policy may cover these.

In common with most car rental companies, the insurance cover included in the contract price does not cover damage to or theft of tyres (including punctures), wheels, windscreens, the interior of the vehicle, contents of the car in the event of theft, undercarriage, roof damage (if roof rack is fitted), wing mirrors and coded keys (whether lost or locked in vehicle).
Rental cars are not covered under insurance when driving on unmade roads or taken into another country without prior notification/permission, or if you drive under the influence of alcohol or drugs. The renter may therefore be liable for the cost of any damage. 
See the suppliers terms and conditions for more precision about insurance.

YOUR RENTAL CAR

All rental cars that we arrange with our suppliers are subject to availability. Cars can be classified in groups by some suppliers based on the specifications of the car. In this case it is displayed on the search results with the mention "or similar" (e.g. "Dacia Logan or similar").  In this case, the supplier may arrange the supply of a different make, model or fuel type to the car shown on your booking, as long as the vehicle has a similar size and specification. If this is not mentionned (or similar), it means that the supplier is engaged to deliver exactly the booked vehicle. 
At the time of collection the renter (lead driver) is required to sign a contract/rental agreement with the local car rental company. Please ensure you have read this contract fully and have checked with the supplier if you are unsure of any details. Once signed, the renter accepts the terms and conditions of the company and Car-Rental.ma have no liability under that agreement. 
The rental vehicle has been booked based on the information given by you or your travel agent at the time of booking. If you decide to upgrade locally you are liable for all upgrade charges. Please ensure that you read all documentation thoroughly before signing. 
Additional items such as baby/child seats, roof racks, ski racks, snow chains, satellite navigation and consoles, as advertised on our website, must be specifically requested at the time of booking. They are also subject to availability and cannot be guaranteed at any time if not included in your online booking. 

AMENDMENTS TO YOUR BOOKING

After our confirmation has been issued, any requests for changes must be sent directly to the supplier in writing by email or by phone. You will receive all supplier coordinates after the booking is validated. However, we cannot guarantee that the supplier will be able to make the changes requested as they will be applicable at the time of change. The supplier can charge amendment fees for some modifications or for cancellation. Please read their Terms & Conditions for more details.

OUR RESPONSIBILITY FOR YOUR BOOKING

Car-Rental.ma has a duty to use reasonable skill and care in selecting car rental suppliers to provide your car hire and in making your car rental arrangements with those suppliers. We will be liable to you if we have breached those duties. Therefore, provided we have selected your car rental supplier with reasonable skill and care, we have no liability to you arising out of the car rental itself or any acts or omissions of the supplier or others. 
Without limitation to the above, Car-Rental.ma also has no liability in the following situations: 
1: Where the car rental cannot be provided as booked due to circumstances outside our control; 
2: Where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you;
3: Where you incur any loss or damage that relates to any business activity;
4: Where any loss or damage relates to any services that do not form part of our contract with you.
 

YOUR RESPONSIBILITIES

Without limiting any of your responsibilities under any other section of these booking conditions, the following are your responsibilities under your contract with us:

-If you are collecting your car at the airport, you must provide the supplier with the correct outbound flight number and estimated arrival time when making your booking. If not possible at the time of booking, please ensure this information is provided to us as earlier as possible. If the supplier is not given the correct flight information in good time and as a result, they do not have a car for your collection at the given time, neither we nor the supplier has any liability to you. Note that if your flight is delayed, you may incur additional charges to the supplier for waiting time.
-When picking up your rental car, you must present your booking number and your full valid driving licence. Failure to present the correct documentation may result in the supplier refusing to supply the vehicle to you. No refund will be given in these circumstances.
-You must pay the car rental supplier the remaining rental total, as well as any deposit for fuel or excess required.
-If you have taken out Super protection insurance or any other insurance to waive your excess, it is your responsibility to notify this to the car rental supplier on collection of your vehicle. Car-Rental.ma is not responsible for any deposit or other payment you make to the car rental supplier in relation to the excess.
-You must not exceed the permitted maximum of passengers for the car. Insurances may be invalidated if passengers exceed the permitted maximum.
-You must check with the car rental supplier on collection, the arrangements regarding fuel. Cars are usually supplied with an almost empty tank of fuel but you can have different arrangement with the supplier. Car-Rental.ma is not liable for the arrangements regarding fuel.
-You must conduct a thorough check of the condition of the car before accepting it and you must note any scratches or dents on the suppliers car rental contract.
-Where deposits are required to be made with the car rental supplier, a major credit card is usually required for these purposes. The credit card holder should be the main driver otherwise additional charges may apply. Direct debit cards are not accepted for deposit purposes but cash deposits are accepted. 

-You are not allowed to drive rental car out of Morocco. There may be some exceptions for Spanish occupied enclaves Ceuta and Mellila If you obtain a prior permission from the supplier. Failure to obtain prior permission may result in the renters insurance policy being void and the renter may then be subject to arrestation if the supplier proceeds to making a statement to the police.
-Upon collection of your vehicle and during the hire, if you are dissatisfied in any way with the standard of the vehicle, you must report this to the rental supplier immediately and to Car-Rental.ma in writing within 28 days of your return.
-In case of breakdown or mechanical difficulties, you must immediately call the car hire company, whose telephone number will appear on the booking confirmation. Authority to obtain repairs or replacement cars must be given by the local car hire company. If you are involved in an accident in the hire car, the local police and the car hire company must be informed, even if there is no damage excess. You must keep copies of any relevant documentation you are asked to complete.
-You are responsible for any parking fines, tow away charges or impounding fees incurred by you. Please note that this rule also applies to airport waiting areas and cars must be redelivered to points as instructed at time of collection.

COMPLAINTS

Any problem that arises during your car rental period should be raised with the car rental supplier. In case of dispute, you can take contact with an Car-Rental.ma representative immediately who will endeavour to put things right. In the event of a problem with your car hire booking that cannot be resolved locally with the car rental company please contact us by phone.
You should also try to find a solution before the end of the car rental period. If the problem is not resolved locally, please follow this up within 28 days after the end of the car hire period by writing to our Customer Service at support@Car-Rental.ma . Please keep your letter concise and to the point. This will assist us to identify your concerns quickly and speed up our response to you.
If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint during the car hire period and this may affect your rights under this contract.
Please bear in mind that we are only liable to compensate you in line with these booking conditions - in particular sections above that makes it clear that our obligation is to choose the car hire provider with reasonable skill and care. Any dispute or claim arising out of this contract that can not be settled between us can be referred by you to a court. We agree that the courts of Rabat, have jurisdiction and that Moroccan law applies.

DATA PROTECTION

Please refer to our privacy policy page.